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Your Data Is Handled With Care

At sweep4d, we are transparent about what personal data we collect, why we collect it, and how long we keep it.

Personal Data ProtectionCookie TransparencyAccount Security StandardsData Retention PolicyYour Right to Access & Delete

What Data We Collect and Why

sweep4d Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with sweep4d, we collect the details you provide during registration — your name, email address, contact number and payment identifiers linked to Touch 'n Go, GrabPay, Boost dan FPX. We also capture transactional data each time a deposit or withdrawal is

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processed through these rails, so we can verify your account activity and resolve any disputes accurately. Device identifiers, browser type and session logs are gathered automatically to maintain platform security and improve page performance. We do not sell your personal data to third parties. Data shared
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with payment processors like Touch 'n Go, GrabPay, Boost dan FPX is limited strictly to what those processors need to complete your transaction. All data handling follows Malaysia's Personal Data Protection Act framework, and access to certain features depends on local law and is available where
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local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you have questions about how sweep4d handles your personal data, or you wish to request access, correction or deletion of your data, our privacy support team is ready to assist. You can reach us through live chat, email or our contact form — whichever suits you best. We aim to respond to all data-related requests within five business days, and we will keep you informed at every step of the process.

Team online

Live Chat Support

Connect with our privacy team directly through the live chat widget available on the sweep4d site. A staff member will confirm receipt of your data request and outline the next steps within one business day.

Email Request

Send your data access, correction or deletion request to our dedicated privacy email address. Include your registered account name and the nature of your request so we can locate your records promptly and respond accurately.

Contact Form

Use the on-site contact form and select 'Privacy & Data' as the subject. Our team in Kuala Lumpur reviews all form submissions and will reply with a reference number so you can track your request through to resolution.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

sweep4d applies a layered approach to protecting the data you share with us. From the moment you log in to the moment you close a session, your information is encrypted in transit…

Encryption in Transit

All data moving between your device and our servers is protected using TLS encryption. This includes account login credentials, payment method details linked to Touch 'n Go, GrabPay, Boost dan FPX, and session activity logs.

Cookie Management

We use essential cookies to keep your session active and preference cookies to remember your language and display settings. You can adjust non-essential cookie categories at any time through the cookie settings panel on our site.

Account Security Layers

Your account is protected by password hashing and optional two-step verification. We flag unusual login attempts automatically and notify you by email so you can act before any unauthorised access occurs.

Data Retention Schedule

Personal data tied to closed accounts is retained for the minimum period required under Malaysian law, then securely deleted. Active account data is reviewed on an annual basis to remove records that are no longer necessary.

Third-Party Sharing Limits

We share data with payment processors — Touch 'n Go, GrabPay, Boost dan FPX — only to the extent required to complete your transactions. No marketing partner, advertiser or data broker receives your personal information without your explicit consent.

Data Correction & Deletion

You have the right to request a copy of the personal data we hold, ask us to correct inaccuracies, or request deletion. Submit your request via live chat, email or the contact form and we will process it within five business days.

Frequently Asked Questions About This Policy

Below are the questions we receive most often about how sweep4d collects, stores and protects personal data in Malaysia. If your question is not answered here, our privacy support team is always available through the contact paths listed above.

We collect your name, email address, contact number and payment identifiers associated with Touch 'n Go, GrabPay, Boost dan FPX. We also record device identifiers and session logs to protect account security and maintain accurate transaction records.

We keep your data only as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Malaysian law. Once an account is closed, personal data is reviewed and deleted on our minimum-retention schedule.

We share data with payment processors — Touch 'n Go, GrabPay, Boost dan FPX — strictly to complete your transactions. We do not sell or transfer your personal data to advertisers, data brokers or any unrelated third party without your explicit consent.

You can submit a data access or deletion request through our live chat, privacy email address or the on-site contact form. Select 'Privacy & Data' as the subject. We aim to respond within five business days and will send a reference number to track your request.

Essential cookies keep your session active and secure. Preference cookies remember your display settings. Non-essential cookies can be adjusted or switched off at any time through the cookie settings panel — your choices are saved immediately and applied across the site.

Payment identifiers linked to Touch 'n Go, GrabPay, Boost dan FPX are stored only in tokenised form. Full card or wallet credentials are never stored on our servers — they remain with the respective payment processor under their own data security standards.

Change your password immediately and contact our privacy support team via live chat or email. We can review your recent login history, revoke active sessions and, where necessary, escalate the matter to our security team for a full account audit.

Your Data Is Handled With Care

How to Reach Our Privacy Team

Live Chat Support

Email Request

Contact Form

Data Handling, Cookies and Account Security

Encryption in Transit

Cookie Management

Account Security Layers

Data Retention Schedule

Third-Party Sharing Limits

Data Correction & Deletion

Frequently Asked Questions About This Policy

01 What personal data does sweep4d collect when I open an account?

02 How long does sweep4d keep my personal data?

03 Does sweep4d share my data with third parties?

04 How can I request access to or deletion of my personal data?

05 How do cookies work on the sweep4d site?

06 Is my payment data stored on sweep4d servers?

07 What should I do if I suspect unauthorised access to my account?

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